Terms and conditions of use

Shipping

Grigolite products are shipped using express couriers Fedex, UPS or BRT. When ordering, please give a delivery address where someone is available to receive the goods. If for any reason you are unable to be present for the delivery, telephone the courier, using the number written on the Failed Delivery slip left by them. Remember that if the package is returned to our warehouse due to failure to collect, we will have to charge shipping costs again to dispatch the goods a second time.

Privacy

In accordance with the Italian Data Protection Code (Italian Decree N°. 196, dated 30 June 2003), we inform you that the data controller for the information you provide is Grigolite, via Val di Non 12, 20128 Milano, Italy. The processing of personal data includes its collection, recording, organization, storage, elaboration, modification, selection, extraction, comparison, use, interconnection, blocking, communication, disclosure, deletion and destruction, or a combination of two or more of these actions.

Your data will be processed by Grigolite in order to
- fulfil the services requested or one or more of the actions requested;
- fulfil legal obligations; 

Data processing will take place using instruments suitable to ensure security and confidentiality, and may also include the use of automated tools for the memorization, handling and transmission of the same data.

We also inform you that in relation to the above processing, you can exercise your rights as specified in Art. 7 of Italian Decree N° 196 dated 30 June 2003 (Right of access to personal data and other rights).
Further information regarding the processing and communication of personal data can be requested by writing to Grigolite, via Val di Non 12, 20128 Milano, Italy, or by e-mail at info@grigolite.it


Conditions of use

Responsibility

Grigolite is not responsible for any damage or loss, either direct or indirect, deriving from the sale of goods and services offered on the website www.grigolite.it, including late and/or failed delivery of the product, nor for the correspondence of the goods with the specifications published on the website, nor for any other event not directly attributable to Grigolite.


Technical Information

Grigolite reserves the right to alter/adapt the technical information and measurements of products present on the website, without prior warning, but always maintaining the same purpose and use for each individual product.


Product Availability

The fact that a product is shown on the website www.grigolite.it does not imply the immediate availability of that product. Customers will be promptly advised of product shipping times via e-mail.


Risk and Properties

At the time of delivery of the goods, the customer must ensure the integrity of the packages and their correspondence in terms of quantity and quality with the indications given in the accompanying information sheet. In case of differences, these should be noted on the same information sheet, and confirmed within seven days by sending an e-mail to Grigolite.
Even in case of undamaged packaging, the goods must be inspected within seven days of receipt. Notification of any hidden faults must be sent by e-mail to the address info@grigolite.it. Any claim that does not fall within the above terms cannot be taken into consideration. For all declarations, the purchaser assumes full responsibility for everything declared.


Orders

Orders are accepted on the website www.grigolite.it. At the end of the online order confirmation process, the purchaser will receive an e-mail confirming that the order has been accepted, and specifying the order number. In the absence of an order confirmation e-mail, the order must be considered not to have been accepted. In the case of payment by bank transfer, the order will be considered accepted upon receipt of confirmation of payment from the bank, or of a copy of the bank transfer, sent by e-mail to info@grigolite.it.


Prices

All prices shown on the website include VAT. Prices are subject to change at any time, without prior warning.

For non-EU countries, during the check-out procedure prices will automatically be calculated without VAT.
We remind you that for these countries shipping costs shown in the invoice DO NOT INCLUDE local taxes and import duties, which remain at the customer's expense. These costs vary between countries, and it is not possible for Grigolite to know how much they will amount to.


Invoice

The invoice is issued at the same time as the order. It includes the required details, and is delivered together with the items.

Refusal of an order with cash-on-delivery payment

An order is to be considered confirmed from the moment it is accepted by Grigolite. In case of cash-on-delivery orders, should the purchaser refuse the goods at the time of delivery, they will still be liable for shipping costs, courier storage charges and return of the goods ordered. Grigolite will advise them of the amount due. Should the purchaser fail to pay these costs, Grigolite reserves the right to take legal action in order to recover the amount owed.


Jurisdiction and Competent Court

Any controversy regarding the application, fulfilment, interpretation or violation of purchase contracts stipulated online via the website www.grigolite.it shall be submitted to the jurisdiction of the Italian courts; for any matter not expressly stated in these general conditions, reference should be made to the combined provisions of Italian decrees n°. 50, dated 15.1.1992 and n°. 185, dated 22.5.1999. Any controversy between the parties regarding this contract shall be referred to the Courts of Milan (Italy).

Right of withdrawal

For any order placed via internet, the sale in question is subject to Italian law n°. 185, dated 22/05/1999, which states that the purchaser can exercise the right to withdraw. The right of withdrawal is applicable to natural persons (consumers) acting for purposes that can be considered outside the remit of any commercial activity. Hence the right of withdrawal is not applicable to purchases made by retailers or companies. The purchaser has the right, within ten working days of receipt of the goods, to exercise the right of withdrawal. This right consists in the faculty to return the item purchased to the seller and to be refunded the price of purchase.

In order to exercise this right, the purchaser must send Grigolite the information contained in the information sheet accompanying the goods (in particular the order number), together with the details of the bank account (IBAN) to which the refund is to be transferred. Once Grigolite has agreed to the return of the goods, the purchaser must package the items carefully, so as to protect the original packaging of the products from any damage, writing or adhesive labels, and send them to Grigolite, via Val di Non 12, 20128 Milano, Italy. Shipping costs for returned products are at the purchaser's expense.


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